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1 .Chatbots and Serverless Computing
Wayne Smith | Cloud Solutions Architect | Microsoft
2 .Who am I and what do I do?
Developer Cloud solutions Eldest son of Husband and SCI
architect two educators father
Lead a team of developers and architects to enable partner
organizations and customers to integrate business value with ease
of use while reinforcing responsible AI
3 .Why are we here?
AI Responsible AI? What categories The bot Voice
Representation! What is that? does it fall into? continuum implications
Expectations and
action items
6 .AI MEDIA REPRESENTATION
7 .AI representation in media
War Games
8 .AI representation in media
Terminator
9 .AI representation in media
2001: A Space odyssey
10 .AI representation in media
Her
11 .AI representation in media
A.I. – Artificial Intelligence
12 .Asimov’s Laws of Robotics
• First Law – A robot may not injure a human being or,
through inaction, allow a human being to come to harm.
• Second Law – A robot must obey the orders given it by
human beings except where such orders would conflict
with the First Law.
• Third Law – A robot must protect its own existence as long
as such protection does not conflict with the First or
Second Laws.
13 .Responsible AI
• AI must be designed to assist humanity.
• AI must be transparent.
• AI must maximize efficiencies without destroying the
dignity of people.
• AI must be designed for intelligent privacy.
• AI needs algorithmic accountability so humans can undo
unintended harm.
• AI must guard against bias.
15 .Why choose voice?
Words per minute
200
180
180
160
160
140 130
120 110
100
75
80
55
60
39
40
20
0
0
Slow Average Above Average Fast
Typing Speaking
16 .The Bot Continuum
• Conversations as a Platform
• Users interact with bots via channels
• Voice is a channel but not the only one
17 .The Bot Continuum
Knowledge Application Functional Virtual
Enhancement Assistant
18 . Knowledge Bot
1 2
Question and Answer FAQ
1 2 3 4 5
General Policy questions Newsletters Important dates Communications
questions
19 .Application Enhancement
Drive the Provide contextual Assist users in
application information everyday tasks
Long live Clippy!!
20 .Functional
THE BOT IS THE CONNECT TO EXPOSE SILOED
APPLICATION INTERNAL SYSTEMS INFORMATION
21 .Virtual Assistants
Deeply embedded True contextual Perform a variety of
into our business knowledge functions for us
and life
23 .Related technologies
Vision Speech
Knowledge Language
Active
Search
Learning
24 .Voice Activated AI Implications
Voice Recognition Security Connectivity
25 .Conversational Concepts
Turn Single turn Multi-turn Conversation
26 .Basic Bot Communication
27 .Basic Bot Communication
28 .QnA Maker / Azure Search
29 .Language Understanding Intelligence Service
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